We offer a 10 day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it, unused, and in its original packaging. You will also need your order confirmation email or proof of purchase.
To start a return, the first step is to contact us at firstname.lastname@example.org. If your return is accepted, we will send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
Your return must be identified. In this case, we are unable to process a refund. We therefore require that a copy of your order confirmation email or receipt as well as the return form be printed and placed inside your package before being returned to us. If you do not have access to a printer, please write the following information on a piece of paper and place it in the box with the return:
- Full name used when ordering
- Order number
- Brief description of the reason for the return
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you received the wrong item, so that we can assess the problem and correct it.
We will notify you once we have received and inspected your return, and let you know whether or not your refund has been approved. If approved, you will be automatically refunded through your original payment method. Note that there may be a delay in processing the refund by your bank or credit card company. Note that the cost of returning the merchandise is at the buyer's expense.